PBTR Human Factor Resilience Index
Five resilience indices from Motivation Metrics.
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Absorptive Capacity
The ability to keep performing well when workload and pressure rise.
When strong: People stay accurate and compliant under pressure, problems are flagged early, and peaks in demand are handled without a rise in errors.
When weak: Pressure turns into mistakes, missed steps and compliance or regulatory breaches, particularly during incidents and periods of peak demand.
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Recovery Capacity
The ability to recover between periods of pressure.
When strong: People regain their energy after demanding periods, stay engaged and can sustain performance through repeated peaks.
When weak: Fatigue builds from one period of pressure to the next, raising the risk of burnout, absence and disengagement.
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Adaptive Capacity
The ability of people and teams to adapt to changing circumstances and solve problems.
When strong: Teams adjust quickly to new technology, processes and demands, raise problems openly and fix their causes.
When weak: Work continues in established ways, even after they stop working, problems go unreported and the same failures recur.
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Growth Capacity
Whether people have the skills, confidence and the organisational support to keep performing over time.
When strong: People take on new demands with confidence, keep their skills current and carry responsibility without being overstretched.
When weak: Demands outgrow people’s skills and support, leading to overload, stress and dependence on a few capable individuals.
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Retention Capacity
The extent to which the organisation gives people reasons to stay.
When strong: Experienced people stay, keeping critical knowledge in the organisation and reducing the cost and disruption of replacing them.
When weak: Skilled people are more likely to leave, taking site knowledge with them and adding recruitment and training costs in a tight labour market.
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Results by regionorganisationjob levelwork locationgenderagesurvey year
Showing average score% Strong% Weaknet balance (% Strong minus % Weak) for —. Blue shading is better than the benchmark and orange is worse; the stronger the shade, the bigger the gap. Select a row to filter on it.
Not shown because fewer than — people: —.
Change over time
Change in average score% Strong% Weaknet balance (% Strong minus % Weak) between survey years for the people selected. This chart ignores the survey year filter. Hover over a row for the figures.